Meet Our Team

Neumann-WestoverPatricia “Patty” Stern

Office Manager

Patty was born in Philadelphia, PA and moved to Winchester, VA with her family in 1981. She is a 1985 graduate from John Handley High School and has completed numerous accounting and business classes at Lord Fairfax Community College. She has been the office manager for the practice since October 1991. You will see Patty at the front desk sharing duties with Gloria and Serina, but she is mostly in her office doing bookkeeping and business management. Patty enjoys making sure the staff has everything they need to provide a wonderful experience for their patients. She has been married for 24 years and enjoys spending her time with her family.


Neumann-WestoverGloria A. Arthur

Scheduling and Financial Coordinator

Gloria is originally from Lubbok, TX and has lived in VA since 1974. She started as a patient with Dr. Neumann in 1979 and eventually came to be employed by the practice in 1990. She is a “people person” and enjoys meeting and greeting the patients. Gloria’s bilingual abilities are an asset to the office, and her warm personality makes everyone feel welcome and comfortable. Her other interests include singing in her church choir, shopping, volunteering with ABBA Pregnancy Care Center and playing with her new grandchildren.


Neumann-WestoverSerina Miller

Scheduling and Financial Coordinator

Serina is from the Winchester Area and is a 1985 Graduate of John Handley High School. With over 15 years experience in banking and and customer service, she looks forward to working with each of you. Serina enjoys spending time with her family and friends.


Neumann-WestoverPamuela “Pam” A. Kitner, RDH, CMT

Dental Hygienist

Pam is a graduate of Old Dominion University with a Bachelor of Science Degree in Dental Hygiene. Her career in dentistry began in 1974 as a dental technician in the U.S. Air Force, and she now works part-time as an Adjunct Clinical Instructor at Lord Fairfax Community College. She is an active member of the Virginia Dental Hygienists’ Association, Faith Lutheran Church Choir, the Vietnam Veteran’s Association as Chapter Secretary and a member of the Legislative Committee for the Virginia Oral Health Coalition. Pam resides in Fort Valley, VA with her husband of 35 years and enjoys spending time with her children and grandchildren. She looks forward to meeting you and helping you maintain a healthy smile!


Neumann-WestoverSonya Haynes

Dental Hygienist

Sonya is a registered Dental Hygienist with Dr. John Neumann. She has been in the dental field for over 30 years, and affiliated with Dr. Neumann’s practice for 15 years. Sonya was raised and still resides in the Shenandoah Valley. She and her husband have a twelve year old son. Her interests include gardening, handbells and volunteering for her son’s school and their church. Sonya looks forward to meeting with you and caring for your dental needs.


Neumann-WestoverAnita Pugh

Dental Hygienist

Dental Hygienist Anita was born and raised in the Shenandoah Valley and she has worked as a registered Dental Hygienist in the Winchester area for 20 years. She resides in Frederick County with her husband and 3 boys. Anita takes pride in being a mom, a coach’s wife, and a part of the Children’s Ministry at her church. When not at work, she enjoys spending time with her family, baking and scrap-booking. Keeping up with her kids activities keeps her busy, but she loves going to the beach, cooking/baking, and attending church activities.


Neumann-WestoverAmy Harlow

Dental Hygienist

Amy grew up in Fauquier County and has been living in Winchester since 2003. She began practicing dental hygiene in 2006. She loves what she does and really enjoys getting to know all the patients. Amy is a very busy mom to two little girls and enjoys gardening, photography, scrapbooking and spending time with her family.


Neumann-WestoverAnne Marie Cooper

Dental Assistant

Anne Marie has been working in the dental field for 30 years and working with Dr. Neumann since 1989. You will find her working throughout the office; she is primarily in charge of ordering our supplies and keeping us well stocked. She loves people and makes coming to the dentist a pleasant experience. Anne Marie currently lives in Stephens City with her husband of 26 years and their daughter She enjoys scrap booking, HALLOWEEN, friends and family, sightseeing, and trying new and exciting adventures!


Neumann-WestoverDeborah “Debbie” Streit Shifflett

Dental Assistant

Debbie was born and raised in the Shenandoah Valley and currently lives in Frederick County. She has been with our practice off and on for over 25 years, taking time off to raise her two sons who are her pride and joy. People are her passion. She takes pride in comforting patients both young and old and strives to make their dental experience a positive one. Debbie is also our plant person and keeps the office “alive” with her green thumb. She enjoys spending quality time with friends and family, horseback riding, movies, landscape design, and has a deep love for animals.


Neumann-WestoverChristy Frendzel

Dental Assistant

Christy has been a dental assistant since 1986, bringing to the practice 30 years of chair side experience. One of her favorite tasks is working with our patients, and she feels blessed with the relationships she has established over the years. She is a West Virginia native and has the Mountaineer Spirit deep in her heart. She resides in Berkeley Springs with her husband and son.


Neumann-WestoverDonnell Ford

Dental Assistant

Donnell has been in the dental field since 2000. Whether she is working chairside or doing labwork, she loves helping create beautiful smiles for all ages. Donnell grew up in Warren County. After graduating from VCU, she and her husband moved to Frederick County, where they now reside with their daughter and son. She enjoys spending time with family, attending church, music, watching funny movies/television shows, and going to the beach.